Terms of Service

Quetzal is operated by Quetzal Tech, S.L. (Sociedad Unipersonal), a company incorporated in Spain with registered office at Alameda Principal, 24, planta 1ª, puerta 3, 29005 Málaga, España. Full company identification is in the Legal Notice. These terms form the agreement between you and that company.

Features may change as the service develops, and some platform integrations depend on third-party app reviews (for example, Meta App Review or TikTok API audits) that can limit visibility of published content until approved. We surface those states honestly in the product and never report a post as public until it actually is.

You are responsible for your account credentials and for everything published through your workspace. Keep your login secure and tell us immediately at hello@quetzaltech.es if you suspect unauthorized access.

You own what you bring and what you make. The briefs, assets and brand materials you provide remain yours, and the content Quetzal generates for you (captions, drafts, visuals) belongs to you once generated. We claim no rights over your published work. You grant us only the limited license needed to operate the service: storing, processing and publishing your content on your instruction.

You agree not to use Quetzal to create or distribute unlawful, deceptive or harmful content, and to respect the terms of service of every platform you connect. Quetzal enforces its own safety filters; content that fails them is not published. We may suspend accounts that abuse the service or the platforms it publishes to.

Publishing to Instagram, Facebook, LinkedIn, TikTok, X or YouTube happens under your own account and remains subject to that platform’s own terms and policies, which you must comply with independently of these terms. Where we act through Meta’s APIs, your use is additionally subject to the Meta Platform Terms and Community Standards; equivalent rules apply for each other platform.

The platforms control their own services. They may remove content, restrict accounts, change or withdraw API access, or delay publication for their own review, and they can do so without notice to us. We are not responsible for those decisions, though we report them to you accurately when we learn of them.

By default, Quetzal publishes nothing without your explicit approval: drafts wait in your queue until you approve, edit or reject them.

You may also enable autopilot, which is an advance authorisation you give deliberately in your workspace settings. In review mode, the autopilot prepares everything and still stops for your approval. In full mode, you instruct us to publish on your behalf without approving each item individually, within the guidelines you configure. Full mode means posts go out under your name without a per-post review by you. That is its purpose, and turning it on is your decision. You can change the mode or switch it off at any time, and doing so takes effect on everything not yet published.

Paid plans are billed monthly, quarterly or annually, as shown on the pricing page. Annual plans are paid upfront for the year at the lowest rate; quarterly plans are paid every three months; you can cancel any plan at any time, and your access continues to the end of the period you have already paid for. All prices are stated exclusive of VAT and any other applicable taxes; where tax applies, it is added at checkout at the rate in force. If you subscribed before 30 September 2026, your price stays locked in for as long as that subscription stays active, even as public pricing changes. Usage-based enterprise plans are governed by their individual contracts.

Free trial. If neither your workspace nor you have had a Quetzal trial or subscription before, your first 7 days on a paid plan are free. We ask for a card to start and charge nothing during the trial. Unless you cancel before the trial ends, your plan starts on day 8: we charge the price and billing period you chose at checkout (monthly, quarterly or annual), and the plan then renews automatically for the same period until you cancel. We email you when the trial starts and again before it ends, with the date and amount of the first charge and a link to cancel.

Cancelling. You can cancel at any time from Settings, Billing, in a few clicks and at no cost. If you cancel during the trial, you are never charged. If you cancel a paid plan, your access continues to the end of the period you have already paid for, and the plan is not renewed.

Renewal notices. Before an annual plan renews we email you 45 and 15 days ahead, and before a quarterly plan renews 15 days ahead, with the date, the amount and a link to cancel.

Refunds. Payments are not refundable, and we do not refund the unused part of a period after you cancel, except in the case below, where the law requires it, or where we could not provide the service because of a fault on our side.

Annual and quarterly plans. If you cancel an annual or quarterly plan within 30 days of a charge, including a renewal, we refund what you paid for that period minus each month started, charged at the monthly price of your plan. The plan then ends. Refunds go back to the original payment method within 14 days of your request.

Consumers. If you contract as a consumer, you also keep every right the law gives you, including the right of withdrawal below. This policy adds to those rights and never limits them.

Right of withdrawal (consumers in the EU). If you contract as a consumer, you can withdraw from the contract within 14 days of the day it is concluded (the day you start your free trial or, if you subscribe without a trial, the day you subscribe), without giving a reason. During your free trial, use the "Cancel trial / Withdraw from contract here" button in Settings, Billing. At any other time within the withdrawal period, send us a clear statement to hello@quetzaltech.es, by email or with the model form below. If you withdraw during your free trial, you pay nothing. If you subscribed without a trial and asked us to start the service straight away, we refund what you paid minus an amount in proportion to the service provided until you told us you were withdrawing. We refund within 14 days. Business customers, including self-employed professionals buying for their business, do not have a statutory right of withdrawal, but the refund policy above applies to them.

The service is provided as is. To the maximum extent permitted by law, Quetzal is not liable for indirect or consequential damages, for actions taken by the social platforms (including content removal, account restrictions or API changes), or for lost profits. Our total liability is limited to the amounts you paid us in the twelve months before the claim. Nothing in these terms excludes liability that cannot be excluded by law, including liability for fraud, for death or personal injury caused by negligence, or a consumer’s statutory rights.

You may stop using Quetzal and delete your workspace at any time; deletion removes your posts, connections and analytics, as described under data deletion. We may terminate accounts that violate these terms, with notice where reasonably possible. Sections on content ownership and liability survive termination.

We may update these terms as the service changes. For material changes we tell you before they take effect and ask you to accept the new version the next time you sign in. Continuing to use Quetzal after that point means you accept the updated terms.

These terms are governed by Spanish law. Any dispute is subject to the courts of Málaga, Spain. If you contract as a consumer, this does not deprive you of the protection of mandatory rules of the country where you live, and you may bring proceedings before the courts of your own domicile. Consumers in the EU may also use the European Commission’s online dispute resolution platform.

Questions about these terms: hello@quetzaltech.es.